einbd's Privacy Policy —
Your Data, Our Responsibility

1
Introduction & Scope

This Privacy Policy ("Policy") applies to all users of the einbd platform. einbd is an online gaming and betting service operated for players in Bangladesh. When you visit our website, create an account, or use any of our services, you are considered to have agreed to the terms of this Policy.

We believe that your privacy is a fundamental right. einbd is committed to providing the highest level of protection for the personal information of all its users. In this Policy we have clearly described what information is collected, why it is collected, and how it is used and kept secure.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy. These documents together form the overall framework of our service.

2
Data Collection

einbd collects two types of information: information you provide directly and information collected automatically.

2.1 Information You Provide Directly

When you register, log in, or use our services, we collect the following information:

• Full name and date of birth (required for age verification)
• Email address and mobile number
• Password (stored in hashed and encrypted form — raw passwords are never collected)
• Financial transaction details (deposit and withdrawal amounts, payment method information — such as partial details for bKash, Nagad, Rocket, Upay, or bank accounts)
• Customer support communication records (live chat messages and emails)
• Details of documents submitted for identity verification (where applicable)

2.2 Automatically Collected Information

The following information may be recorded automatically when you visit our website:

• IP address and device identification information
• Browser type and version
• Operating system information
• Site navigation and page visit logs
• Gaming activity summary (bet amounts, win/loss history, session duration)
• Cookie and local storage data (details in section 4)

3
Purpose of Data Use

einbd uses collected information only for the following legitimate purposes:

3.1 Service Operation & Improvement

• Creating, verifying, and managing accounts
• Securely processing financial transactions (deposits and withdrawals)
• Personalizing and improving the gaming experience
• Identifying and resolving technical issues

3.2 Security & Fraud Prevention

• Detecting unauthorized access and fraud
• Preventing multiple accounts or bonus abuse
• Monitoring responsible gaming activity
• Verifying age to prevent minors from using the platform

3.3 Customer Service & Communication

• Responding to your requests, complaints, and questions
• Sending important account and transaction notifications
• Informing you about relevant promotional offers (with your consent)

4
Cookies & Tracking Technologies

einbd uses cookies and similar technologies that store small data files in your browser. These technologies help our site function correctly and improve your experience.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. Without these, the site will not function correctly.
• Functional Cookies: Used to remember your preferences (such as language settings).
• Analytics Cookies: Collect site usage statistics to help improve the service. These do not identify you personally.

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some key features of the site to stop working.

5
Sharing Data with Third Parties

einbd does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in limited circumstances:

5.1 Service Provider Partners

Payment processors (including bKash, Nagad, Rocket, Upay, and bank transfer services), game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt), and IT security providers may receive only the minimum information necessary to perform their services. They may not use this information for their own purposes and are required to comply with our security standards.

5.2 Legal Obligations

Information may be disclosed when required by a court order, a lawful request from a government authority, or applicable law. In such cases, einbd will provide only the minimum necessary information.

5.3 Business Transfers

If any merger, acquisition, or asset transfer occurs in einbd's business operations, user information may form part of the transferred assets. In such cases we will notify you in advance and inform you if a new privacy policy applies.

6
Data Storage & Security

6.1 Technical Security Measures

einbd applies industry-standard technical measures to protect your information:

• SSL Encryption (SSL/TLS): All data transmission between your browser and our servers is encrypted.
• Database Encryption: Sensitive information is stored using specialized encryption methods.
• Firewall & Intrusion Detection: Active monitoring systems are in place to prevent unauthorized access.
• Access Controls: Only authorized personnel can access specific and necessary information.

6.2 Data Retention Period

We retain your information for as long as your account is active. After an account is closed, information may be retained for the period necessary for legal obligations, dispute resolution, and fraud prevention. Once that period has passed, information is securely deleted or anonymized.

6.3 Response to a Data Breach

In the event of a security breach that could put your information at risk, einbd will notify you as quickly as possible and take all necessary steps to limit the damage.

7
Your Rights

As a user of einbd, you have the following rights over your own information:

• Right of Access: You have the right to request a copy of the information we hold about you.
• Right of Rectification: If your profile contains incorrect or incomplete information, you have the right to ask for it to be corrected.
• Right of Erasure: In certain circumstances, you have the right to request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations.
• Right to Restrict Processing: In some cases, you have the right to request that restrictions be placed on the processing of your information.
• Right to Opt Out of Marketing Communications: You may request to opt out of promotional emails or messages at any time.
• Right to Lodge a Complaint: If you have any complaint about the way we process your information, you have the right to contact us directly.

To exercise any of the rights listed above, please contact us using the details provided below. We generally aim to respond within a reasonable time after receiving a request.

8
Protection of Minors

einbd is strictly not for persons under the age of 21. We do not intentionally collect personal information from any minor. Age verification is required during the registration process and additional verification may be carried out in cases of doubt.

If a minor has provided information by mistake and this comes to our attention or is reported to us, the relevant account will be closed immediately and all information will be deleted.

If a parent or legal guardian believes that their minor child has registered on our platform, please contact our support team without delay.

9
Policy Changes

einbd reserves the right to update this Privacy Policy from time to time. For any significant changes, we will take the following steps:

• The "Last Updated" date at the top of this page will be changed.
• Registered users will be notified of the changes by email.
• Continued use of the site after a change is made will be considered as your agreement to the new policy.

We recommend that you review this Policy regularly so that you are always up to date on how your information is being managed.

10
Contact

If you have any questions, concerns, or requests about this Privacy Policy, or if you wish to exercise your rights over your information, please contact us:

• Email: [email protected]
• Live Chat: Available directly on the site 24/7
• Language: Support is provided in Bengali and English

We make every effort to respond within a reasonable time after receiving a request. Complex matters may take a little longer to resolve, and in such cases we will keep you informed of progress.